Critical Systems Engineer
Source Direct Critical System Engineer
Source Direct, founded in 1989, is a strong and growing company! We are the stable, ground floor opportunity that you have been waiting to grow with and a breath of fresh air from the large, corporate environments, offering a family and team environment. Your voice is heard and your accomplishments are recognized! Bring your expertise to our company and you will wish you had of joined us sooner! We have great tenure with our employee’s and welcome you to be a part of our family!
We’re looking for experienced, senior level Critical System Engineers with a background in HP Enterprise hardware. Source Direct requires nothing but the best! If you possess leadership skills and team work capabilities, the drive to go above and beyond and the ability build solid relationships with your customers then inquire with us to learn more about what we can offer to you.
Critical System Engineer- Primary Accountability:
• Perform preventive and remedial maintenance of contractually and warranty maintained products at customer locations in different operating environments.
Principle Duties and Required Skills:
• Must be able to work with limited supervision as directed by management and adhere to administrative policies and escalation procedures
• Adheres to product specific guidelines, procedures, and best practices. Diagnose system malfunctions to isolate problems with hardware or software and develop
appropriate action plans. Perform pro-active and reactive maintenance and hardware repairs
• Perform part replacements and hardware firmware upgrades as assigned or directed or as needed
• Updates ticket tracking data at the completion of a service event with as much relevant data as possible
• Assure complete customer satisfaction by adherence to the following: Prompt onsite arrival time, technical expertise, professionalism. Must communicate with customer before, during, and upon completion of the activity. Includes the timely and accurate submission of all associated documentation as well as parts returns within 24 hours of a service event
• Submit accurate and timely expense reports
• Maintains all assigned spare parts, tools and test equipment, including an accurate inventory of each
• Attends training classes as required to develop and maintain a working knowledge of all maintained equipment and software
• Participates in knowledge sharing through TechTalks and email. Assists others in the same role as the need occurs
• Teams with members of the sales team to generate quotes, act as technical advisor, and other pre-sales activities to help grow the business
• Responsible for generating renewal quotes and working with existing customers to grow the existing account base
• Must make sure the New Account Checklist is followed for every new customer in their assigned territory
• Perform other duties as assigned by supervisor or senior employee
Required Knowledge, Experience:
• Ability to develop action plans for complex issues
• Must have a valid driver’s license and reliable automobile
• Must carry a communication device
• May be required to work random hours
• May be required to work Alternative Work Schedule
• May be required to move equipment up to 50 lbs or heavier
• Required to travel
Skills:
• Strong technical aptitude
• Ability to build, repair or prepare equipment across multiple product lines
• Troubleshooting and diagnosing mission critical hardware/software skills
• Problem solving skills
• Able to adapt to change
• Ownership mentality
Job Openings | Alicia Duncan August 25, 2010 | 
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